![]() ![]() This is further supported by the fact that 86% of consumers would leave a brand after as few as two poor experiences. Indeed, 77% of brands believe customer experience (CX) is a key competitive differentiator, with the global CX Management market reaching US$8.79 billion in 2021 and being projected to grow 18.1% every year from 2022 to 2030. While this growth can be attributed to the increased adoption of CPaaS solutions during the pandemic, it is predominantly led by a rising demand for improved customer service and client engagement. The adoption of CPaaS is increasing as businesses require a centralized platform for managing and integrating various communication channels, including SMS, voice, chat, email, WhatsApp Business and others, to improve customer interactions and experiences.Īs a result, the global CPaaS market is projected to grow from US$12.5 billion in 2022 to US$45.3 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 29.4% during the forecast period. These solutions extend across 12 different sectors, including e-commerce and retail, banking, healthcare, government, aviation, logistics, education, energy and utility, entertainment, automobile, real estate/construction and hospitality.Īccordingly, engageX is a comprehensive digital engagement model that aims at empowering and helping customers connect with and interact with existing or potential users through various digital channels, while offering a seamless digital customer experience. In addition, it offers the largest collection of simple-to-complex use cases across the customer journey, thereby enabling users to customize their solutions based on their needs. Through strategic partnerships with leaders of the CPaaS industry, engageX provides solutions that consist of the best, most diverse set of integrated components that deliver all communication services customers require, such as communication channels, APIs and end-user interfaces, to use and monitor a platform’s services. ![]() It enables businesses and enterprises to enhance their digital transformation journeys by equipping them with the right digital channels, guiding the implementation of appropriate processes and providing expert services. ![]() While there are many ways businesses can develop this front, the most vital approach is through engagement, defined as reaching the right customers at the right time through the right channels to achieve the most desirable results.ĮngageX is a Communications Platform as a Service (CPaaS) from e& enterprise. Shown to drive customer loyalty and increase revenue, to this day, customer experience continues to be crucial for brands’ success. However, in the early 2000s, the term "customer experience" started to gain recognition as a business strategy in its own right. The concept of customer experience originated in early commerce, where merchants and service providers sought to differentiate themselves through outstanding service. The data presented on this page does not represent the view of Engagex and its employees or that of Zippia.Įngagex may also be known as or be related to Engagex and Engagex Corp.In a world where everything is accessible and governed by fierce competition, providing exceptional customer service is crucial to maintaining a competitive advantage. None of the information on this page has been provided or approved by Engagex. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. ![]() Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. The employee data is based on information from people who have self-reported their past or current employments at Engagex. Zippia gives an in-depth look into the details of Engagex, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Engagex. ![]()
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